Customer FAQs & Key Information
What are your opening hours?
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
Please note: We are closed on bank holidays.
How do I contact you?
Phone: 020 8690 8316
Email: theworkshop.clothing@gmail.com
How much will it cost?
Alteration prices vary depending on the garment, fabric, and the complexity of the work. The prices listed are guideline estimates only.
For exact quotes, we´ll need to assess your garment in person during your appointment. This lets us confirm what’s required and provide a precise price before any work begins.
You’re welcome to send clear photos and a short description of what you’d like done, but in most cases, we can only confirm pricing once we’ve seen the item.
You can view our price guide list here.
What are your main services? / What do you do?
We offer expert clothing repairs, alterations, and tailoring services. Bring your garments in, and we'll advise on the best approach.
Where is the Workshop?
The Workshop, 2C Ewhurst Road, SE4 1AQ
Is there parking available? / Where can I park?
Yes, parking is available. Free residential parking is available nearby with no restrictions, and additional spaces are also available on surrounding side roads.
How do I make a booking? / Do I need to book?
We operate primarily by appointment only.
We allow 30 minutes per appointment to ensure dedicated time for each client.
We strongly recommend using our online booking system for any garments that need to be tried on (e.g. dress/tailoring adjustments)
We accept a small number of walk-ins and same-day appointments, subject to availability.
Appointments are essential during peak times (May - August, November - January).
Do I need to bring anything?
For dress or trouser shortenings, please bring a pair of suitable shoes to ensure accurate adjustments.
Do you do group fittings?
Yes – we accommodate up to two people per 30-minute appointment.
For group fittings of three or more, please email us at theworkshop.clothing@gmail.com to make arrangements.
How long will it take?
General alterations: approx. 1 week
Bridal alterations: minimum 4 weeks
Bespoke tailoring: 4–8 weeks
What else/other services do you offer?
One-to-one sewing classes available
Bespoke Interior Design in collaboration with Our Favourite Things
